Frequently Asked Questions

Getting Started

Q: What is a Ledger hardware wallet? A: A Ledger is a hardware wallet that securely stores your private keys offline. It's a physical device that signs transactions, keeping your crypto assets protected from online threats.

Q: Do I need technical knowledge to use Ledger? A: No. Ledger is designed for users of all experience levels. Our setup process is straightforward and guided, making it easy for beginners to get started.

Q: How do I know if my Ledger is authentic? A: Purchase directly from Ledger.com or authorized resellers. Check the product packaging for authenticity features and verify the device with Ledger Live.

Setup & PIN

Q: What happens if I forget my PIN? A: You can reset your device and set up a new PIN using your recovery phrase. Your funds remain secure as long as you have your recovery phrase.

Q: Can I change my PIN after setup? A: Yes. You can change your PIN anytime through your Ledger device settings.

Q: How many attempts do I get before the device locks? A: After 3 incorrect PIN attempts, your device locks temporarily. After 8 incorrect attempts, the device wipes and requires recovery phrase re-entry.

Recovery Phrase

Q: What should I do with my recovery phrase? A: Write it down on the recovery sheet provided and store it in a safe, offline location. Never take screenshots or store it digitally.

Q: If I lose my recovery phrase, can Ledger help? A: No. Ledger cannot recover your recovery phrase. This is why secure backup is essential. Without it, you cannot recover your funds if your device is lost or damaged.

Q: Can I use the same recovery phrase for multiple devices? A: Yes, but it's not recommended. Each device should ideally have its own recovery phrase for maximum security.

Transactions & Assets

Q: How do I send crypto using my Ledger? A: Connect your Ledger to Ledger Live, navigate to the Send option, enter the recipient address, verify on your device screen, and confirm the transaction.

Q: Are my assets always secure with Ledger? A: Your private keys never leave your device, so your assets are secure as long as your recovery phrase remains private and your device is not physically compromised.

Q: Which cryptocurrencies does Ledger support? A: Ledger supports over 5,000+ cryptocurrencies and tokens. Check Ledger Live or Ledger's official site for the complete list.

Technical Support

Q: What should I do if my Ledger is not recognized by my computer? A: Try a different USB cable or port, reinstall Ledger Live, and ensure your computer's drivers are up to date. Restart both devices if issues persist.

Q: Is my Ledger compatible with mobile devices? A: Ledger Nano X supports Bluetooth connectivity with mobile devices. Other models require a USB cable via a USB-C adapter.

Q: What is Ledger Live? A: Ledger Live is the official companion app that lets you manage your assets, check balances, install apps, and perform transactions with your Ledger device.